- Landlord Gas Safety Certificate
- Boiler Service
- Boiler Service
- Boiler Service
- Boiler Service
- Fault Fixes
- Quick Response
- Safety Checks
Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
How do I start a return or exchange?
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
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